Refund policy
We have a 30-day return policy for unopened items, which means you have 30 days after receiving your item to request a return.
To be eligible for a standard return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase. (See the 60-Day Satisfaction Guarantee below if you have already used your mask.)
To start a return, you can contact us at support@amporea.com. Please note that returns will need to be sent to the following address:
Amporea, 2920 Forestville Road, Ste 100 PMB 1322, Raleigh, NC 27616
If your return is accepted, we'll send you instructions on how and where to send your package. Return shipping costs are the responsibility of the customer and are non-refundable, except where the item arrived defective, damaged, or incorrect. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@amporea.com.
60-Day Satisfaction Guarantee
Separately from the standard return policy above, Amporea offers a 60-day satisfaction guarantee on the LED Light Therapy Face Mask. Use the mask three times a week for eight weeks, and if you are not satisfied with your results, contact us at support@amporea.com for a full refund of the purchase price — even though the product has been used. Return shipping for guarantee claims is the responsibility of the customer. This guarantee takes precedence over the unused-condition requirement for standard 30-day returns.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases we will cover return shipping and send a replacement or full refund at your option.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at support@amporea.com.